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レポート概要
| 当調査資料は通信CRMのグローバル市場について調査・分析したレポートです。種類別（ソフトウェア、サービス、その他）市場規模、用途別（中小企業、中小企業、大企業）市場規模、地域別（北米、米国、カナダ、ヨーロッパ、ドイツ、フランス、イギリス、イタリア、ロシア、アジア、日本、中国、韓国、インド、オーストラリア、台湾、中南米、メキシコ、ブラジル、アルゼンチン、中東・アフリカ、トルコ、サウジアラビア、UAE等）市場規模データ、主な企業情報と企業別市場シェア等が収録されています。 ・調査範囲 ・エグゼクティブサマリー ・企業別通信CRMの競争状況、市場シェア ・世界の通信CRM市場：種類別市場規模 2015年-2020年（ソフトウェア、サービス、その他） ・世界の通信CRM市場：種類別市場規模予測 2021年-2026年（ソフトウェア、サービス、その他） ・世界の通信CRM市場：用途別市場規模 2015年-2020年（中小企業、中小企業、大企業） ・世界の通信CRM市場：用途別市場規模予測 2021年-2026年（中小企業、中小企業、大企業） ・北米の通信CRM市場分析：米国、カナダ ・ヨーロッパの通信CRM市場分析：ドイツ、フランス、イギリス、イタリア、ロシア等 ・アジアの通信CRM市場分析：日本、中国、韓国、インド、オーストラリア、台湾等 ・中南米の通信CRM市場分析：メキシコ、ブラジル、アルゼンチン等 ・中東・アフリカの通信CRM市場分析：トルコ、サウジアラビア、UAE等 ・企業情報（企業概要、製品概要、販売量、企業動向） - 掲載企業（変更可能性あり）：Oracle、SAP AG、Salesforce、Microsoft Corp、Ericsson、Amdocs Systems Inc.、Avaya Inc.、AsiaInfo、MAXIMIZER SERVICES、Convergys Corp、Infor Global Solutions、Huawei Investment、Holding Co. ・地域別市場規模予測（2021年-2026年）：北米市場、ヨーロッパ市場、アジア市場、中南米市場、中東・アフリカ市場 ・市場機会、課題、リスク、環境分析 ・バリューチェーン、販売チャネル分析 ・調査の結論 |
Market Analysis and Insights: Global Telecom CRM Market
The global Telecom CRM market size is projected to reach US$ XX million by 2026, from US$ XX million in 2020, at a CAGR of XX%% during 2021-2026.
Global Telecom CRM Scope and Market Size
Telecom CRM market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Telecom CRM market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
The key players covered in this study
Oracle
SAP AG
Salesforce
Microsoft Corp
Ericsson
Amdocs Systems Inc.
Avaya Inc.
AsiaInfo
MAXIMIZER SERVICES
Convergys Corp
Infor Global Solutions
Huawei Investment
Holding Co.
Market segment by Type, the product can be split into
Software
Service
Others
Market segment by Application, split into
Small-Sized Enterprises
Medium-sized Enterprises
Large-Sized Enterprises
Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Telecom CRM Revenue
1.4 Market by Type
1.4.1 Global Telecom CRM Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 Software
1.4.3 Service
1.4.4 Others
1.5 Market by Application
1.5.1 Global Telecom CRM Market Share by Application: 2020 VS 2026
1.5.2 Small-Sized Enterprises
1.5.3 Medium-sized Enterprises
1.5.4 Large-Sized Enterprises
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Global Telecom CRM Market Perspective (2015-2026)
2.2 Global Telecom CRM Growth Trends by Regions
2.2.1 Telecom CRM Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Telecom CRM Historic Market Share by Regions (2015-2020)
2.2.3 Telecom CRM Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Telecom CRM Market Growth Strategy
2.3.6 Primary Interviews with Key Telecom CRM Players (Opinion Leaders)
3 Competition Landscape by Key Players
3.1 Global Top Telecom CRM Players by Market Size
3.1.1 Global Top Telecom CRM Players by Revenue (2015-2020)
3.1.2 Global Telecom CRM Revenue Market Share by Players (2015-2020)
3.1.3 Global Telecom CRM Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Telecom CRM Market Concentration Ratio
3.2.1 Global Telecom CRM Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Telecom CRM Revenue in 2019
3.3 Telecom CRM Key Players Head office and Area Served
3.4 Key Players Telecom CRM Product Solution and Service
3.5 Date of Enter into Telecom CRM Market
3.6 Mergers & Acquisitions, Expansion Plans
4 Market Size by Type (2015-2026)
4.1 Global Telecom CRM Historic Market Size by Type (2015-2020)
4.2 Global Telecom CRM Forecasted Market Size by Type (2021-2026)
5 Market Size by Application (2015-2026)
5.1 Global Telecom CRM Market Size by Application (2015-2020)
5.2 Global Telecom CRM Forecasted Market Size by Application (2021-2026)
6 North America
6.1 North America Telecom CRM Market Size (2015-2020)
6.2 Telecom CRM Key Players in North America (2019-2020)
6.3 North America Telecom CRM Market Size by Type (2015-2020)
6.4 North America Telecom CRM Market Size by Application (2015-2020)
7 Europe
7.1 Europe Telecom CRM Market Size (2015-2020)
7.2 Telecom CRM Key Players in Europe (2019-2020)
7.3 Europe Telecom CRM Market Size by Type (2015-2020)
7.4 Europe Telecom CRM Market Size by Application (2015-2020)
8 China
8.1 China Telecom CRM Market Size (2015-2020)
8.2 Telecom CRM Key Players in China (2019-2020)
8.3 China Telecom CRM Market Size by Type (2015-2020)
8.4 China Telecom CRM Market Size by Application (2015-2020)
9 Japan
9.1 Japan Telecom CRM Market Size (2015-2020)
9.2 Telecom CRM Key Players in Japan (2019-2020)
9.3 Japan Telecom CRM Market Size by Type (2015-2020)
9.4 Japan Telecom CRM Market Size by Application (2015-2020)
10 Southeast Asia
10.1 Southeast Asia Telecom CRM Market Size (2015-2020)
10.2 Telecom CRM Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Telecom CRM Market Size by Type (2015-2020)
10.4 Southeast Asia Telecom CRM Market Size by Application (2015-2020)
11 India
11.1 India Telecom CRM Market Size (2015-2020)
11.2 Telecom CRM Key Players in India (2019-2020)
11.3 India Telecom CRM Market Size by Type (2015-2020)
11.4 India Telecom CRM Market Size by Application (2015-2020)
12 Central & South America
12.1 Central & South America Telecom CRM Market Size (2015-2020)
12.2 Telecom CRM Key Players in Central & South America (2019-2020)
12.3 Central & South America Telecom CRM Market Size by Type (2015-2020)
12.4 Central & South America Telecom CRM Market Size by Application (2015-2020)
13 Key Players Profiles
13.1 Oracle
13.1.1 Oracle Company Details
13.1.2 Oracle Business Overview
13.1.3 Oracle Telecom CRM Introduction
13.1.4 Oracle Revenue in Telecom CRM Business (2015-2020))
13.1.5 Oracle Recent Development
13.2 SAP AG
13.2.1 SAP AG Company Details
13.2.2 SAP AG Business Overview
13.2.3 SAP AG Telecom CRM Introduction
13.2.4 SAP AG Revenue in Telecom CRM Business (2015-2020)
13.2.5 SAP AG Recent Development
13.3 Salesforce
13.3.1 Salesforce Company Details
13.3.2 Salesforce Business Overview
13.3.3 Salesforce Telecom CRM Introduction
13.3.4 Salesforce Revenue in Telecom CRM Business (2015-2020)
13.3.5 Salesforce Recent Development
13.4 Microsoft Corp
13.4.1 Microsoft Corp Company Details
13.4.2 Microsoft Corp Business Overview
13.4.3 Microsoft Corp Telecom CRM Introduction
13.4.4 Microsoft Corp Revenue in Telecom CRM Business (2015-2020)
13.4.5 Microsoft Corp Recent Development
13.5 Ericsson
13.5.1 Ericsson Company Details
13.5.2 Ericsson Business Overview
13.5.3 Ericsson Telecom CRM Introduction
13.5.4 Ericsson Revenue in Telecom CRM Business (2015-2020)
13.5.5 Ericsson Recent Development
13.6 Amdocs Systems Inc.
13.6.1 Amdocs Systems Inc. Company Details
13.6.2 Amdocs Systems Inc. Business Overview
13.6.3 Amdocs Systems Inc. Telecom CRM Introduction
13.6.4 Amdocs Systems Inc. Revenue in Telecom CRM Business (2015-2020)
13.6.5 Amdocs Systems Inc. Recent Development
13.7 Avaya Inc.
13.7.1 Avaya Inc. Company Details
13.7.2 Avaya Inc. Business Overview
13.7.3 Avaya Inc. Telecom CRM Introduction
13.7.4 Avaya Inc. Revenue in Telecom CRM Business (2015-2020)
13.7.5 Avaya Inc. Recent Development
13.8 AsiaInfo
13.8.1 AsiaInfo Company Details
13.8.2 AsiaInfo Business Overview
13.8.3 AsiaInfo Telecom CRM Introduction
13.8.4 AsiaInfo Revenue in Telecom CRM Business (2015-2020)
13.8.5 AsiaInfo Recent Development
13.9 MAXIMIZER SERVICES
13.9.1 MAXIMIZER SERVICES Company Details
13.9.2 MAXIMIZER SERVICES Business Overview
13.9.3 MAXIMIZER SERVICES Telecom CRM Introduction
13.9.4 MAXIMIZER SERVICES Revenue in Telecom CRM Business (2015-2020)
13.9.5 MAXIMIZER SERVICES Recent Development
13.10 Convergys Corp
13.10.1 Convergys Corp Company Details
13.10.2 Convergys Corp Business Overview
13.10.3 Convergys Corp Telecom CRM Introduction
13.10.4 Convergys Corp Revenue in Telecom CRM Business (2015-2020)
13.10.5 Convergys Corp Recent Development
13.11 Infor Global Solutions
10.11.1 Infor Global Solutions Company Details
10.11.2 Infor Global Solutions Business Overview
10.11.3 Infor Global Solutions Telecom CRM Introduction
10.11.4 Infor Global Solutions Revenue in Telecom CRM Business (2015-2020)
10.11.5 Infor Global Solutions Recent Development
13.12 Huawei Investment
10.12.1 Huawei Investment Company Details
10.12.2 Huawei Investment Business Overview
10.12.3 Huawei Investment Telecom CRM Introduction
10.12.4 Huawei Investment Revenue in Telecom CRM Business (2015-2020)
10.12.5 Huawei Investment Recent Development
13.13 Holding Co.
10.13.1 Holding Co. Company Details
10.13.2 Holding Co. Business Overview
10.13.3 Holding Co. Telecom CRM Introduction
10.13.4 Holding Co. Revenue in Telecom CRM Business (2015-2020)
10.13.5 Holding Co. Recent Development
14 Analyst’s Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details
Table 1. Telecom CRM Key Market Segments
Table 2. Key Players Covered: Ranking by Telecom CRM Revenue
Table 3. Ranking of Global Top Telecom CRM Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Telecom CRM Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of Software
Table 6. Key Players of Service
Table 7. Key Players of Others
Table 8. Global Telecom CRM Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 9. Global Telecom CRM Market Size by Regions (US$ Million): 2020 VS 2026
Table 10. Global Telecom CRM Market Size by Regions (2015-2020) (US$ Million)
Table 11. Global Telecom CRM Market Share by Regions (2015-2020)
Table 12. Global Telecom CRM Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 13. Global Telecom CRM Market Share by Regions (2021-2026)
Table 14. Market Top Trends
Table 15. Key Drivers: Impact Analysis
Table 16. Key Challenges
Table 17. Telecom CRM Market Growth Strategy
Table 18. Main Points Interviewed from Key Telecom CRM Players
Table 19. Global Telecom CRM Revenue by Players (2015-2020) (Million US$)
Table 20. Global Telecom CRM Market Share by Players (2015-2020)
Table 21. Global Top Telecom CRM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Telecom CRM as of 2019)
Table 22. Global Telecom CRM by Players Market Concentration Ratio (CR5 and HHI)
Table 23. Key Players Headquarters and Area Served
Table 24. Key Players Telecom CRM Product Solution and Service
Table 25. Date of Enter into Telecom CRM Market
Table 26. Mergers & Acquisitions, Expansion Plans
Table 27. Global Telecom CRM Market Size by Type (2015-2020) (Million US$)
Table 28. Global Telecom CRM Market Size Share by Type (2015-2020)
Table 29. Global Telecom CRM Revenue Market Share by Type (2021-2026)
Table 30. Global Telecom CRM Market Size Share by Application (2015-2020)
Table 31. Global Telecom CRM Market Size by Application (2015-2020) (Million US$)
Table 32. Global Telecom CRM Market Size Share by Application (2021-2026)
Table 33. North America Key Players Telecom CRM Revenue (2019-2020) (Million US$)
Table 34. North America Key Players Telecom CRM Market Share (2019-2020)
Table 35. North America Telecom CRM Market Size by Type (2015-2020) (Million US$)
Table 36. North America Telecom CRM Market Share by Type (2015-2020)
Table 37. North America Telecom CRM Market Size by Application (2015-2020) (Million US$)
Table 38. North America Telecom CRM Market Share by Application (2015-2020)
Table 39. Europe Key Players Telecom CRM Revenue (2019-2020) (Million US$)
Table 40. Europe Key Players Telecom CRM Market Share (2019-2020)
Table 41. Europe Telecom CRM Market Size by Type (2015-2020) (Million US$)
Table 42. Europe Telecom CRM Market Share by Type (2015-2020)
Table 43. Europe Telecom CRM Market Size by Application (2015-2020) (Million US$)
Table 44. Europe Telecom CRM Market Share by Application (2015-2020)
Table 45. China Key Players Telecom CRM Revenue (2019-2020) (Million US$)
Table 46. China Key Players Telecom CRM Market Share (2019-2020)
Table 47. China Telecom CRM Market Size by Type (2015-2020) (Million US$)
Table 48. China Telecom CRM Market Share by Type (2015-2020)
Table 49. China Telecom CRM Market Size by Application (2015-2020) (Million US$)
Table 50. China Telecom CRM Market Share by Application (2015-2020)
Table 51. Japan Key Players Telecom CRM Revenue (2019-2020) (Million US$)
Table 52. Japan Key Players Telecom CRM Market Share (2019-2020)
Table 53. Japan Telecom CRM Market Size by Type (2015-2020) (Million US$)
Table 54. Japan Telecom CRM Market Share by Type (2015-2020)
Table 55. Japan Telecom CRM Market Size by Application (2015-2020) (Million US$)
Table 56. Japan Telecom CRM Market Share by Application (2015-2020)
Table 57. Southeast Asia Key Players Telecom CRM Revenue (2019-2020) (Million US$)
Table 58. Southeast Asia Key Players Telecom CRM Market Share (2019-2020)
Table 59. Southeast Asia Telecom CRM Market Size by Type (2015-2020) (Million US$)
Table 60. Southeast Asia Telecom CRM Market Share by Type (2015-2020)
Table 61. Southeast Asia Telecom CRM Market Size by Application (2015-2020) (Million US$)
Table 62. Southeast Asia Telecom CRM Market Share by Application (2015-2020)
Table 63. India Key Players Telecom CRM Revenue (2019-2020) (Million US$)
Table 64. India Key Players Telecom CRM Market Share (2019-2020)
Table 65. India Telecom CRM Market Size by Type (2015-2020) (Million US$)
Table 66. India Telecom CRM Market Share by Type (2015-2020)
Table 67. India Telecom CRM Market Size by Application (2015-2020) (Million US$)
Table 68. India Telecom CRM Market Share by Application (2015-2020)
Table 69. Central & South America Key Players Telecom CRM Revenue (2019-2020) (Million US$)
Table 70. Central & South America Key Players Telecom CRM Market Share (2019-2020)
Table 71. Central & South America Telecom CRM Market Size by Type (2015-2020) (Million US$)
Table 72. Central & South America Telecom CRM Market Share by Type (2015-2020)
Table 73. Central & South America Telecom CRM Market Size by Application (2015-2020) (Million US$)
Table 74. Central & South America Telecom CRM Market Share by Application (2015-2020)
Table 75. Oracle Company Details
Table 76. Oracle Business Overview
Table 77. Oracle Product
Table 78. Oracle Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 79. Oracle Recent Development
Table 80. SAP AG Company Details
Table 81. SAP AG Business Overview
Table 82. SAP AG Product
Table 83. SAP AG Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 84. SAP AG Recent Development
Table 85. Salesforce Company Details
Table 86. Salesforce Business Overview
Table 87. Salesforce Product
Table 88. Salesforce Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 89. Salesforce Recent Development
Table 90. Microsoft Corp Company Details
Table 91. Microsoft Corp Business Overview
Table 92. Microsoft Corp Product
Table 93. Microsoft Corp Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 94. Microsoft Corp Recent Development
Table 95. Ericsson Company Details
Table 96. Ericsson Business Overview
Table 97. Ericsson Product
Table 98. Ericsson Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 99. Ericsson Recent Development
Table 100. Amdocs Systems Inc. Company Details
Table 101. Amdocs Systems Inc. Business Overview
Table 102. Amdocs Systems Inc. Product
Table 103. Amdocs Systems Inc. Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 104. Amdocs Systems Inc. Recent Development
Table 105. Avaya Inc. Company Details
Table 106. Avaya Inc. Business Overview
Table 107. Avaya Inc. Product
Table 108. Avaya Inc. Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 109. Avaya Inc. Recent Development
Table 110. AsiaInfo Business Overview
Table 111. AsiaInfo Product
Table 112. AsiaInfo Company Details
Table 113. AsiaInfo Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 114. AsiaInfo Recent Development
Table 115. MAXIMIZER SERVICES Company Details
Table 116. MAXIMIZER SERVICES Business Overview
Table 117. MAXIMIZER SERVICES Product
Table 118. MAXIMIZER SERVICES Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 119. MAXIMIZER SERVICES Recent Development
Table 120. Convergys Corp Company Details
Table 121. Convergys Corp Business Overview
Table 122. Convergys Corp Product
Table 123. Convergys Corp Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 124. Convergys Corp Recent Development
Table 125. Infor Global Solutions Company Details
Table 126. Infor Global Solutions Business Overview
Table 127. Infor Global Solutions Product
Table 128. Infor Global Solutions Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 129. Infor Global Solutions Recent Development
Table 130. Huawei Investment Company Details
Table 131. Huawei Investment Business Overview
Table 132. Huawei Investment Product
Table 133. Huawei Investment Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 134. Huawei Investment Recent Development
Table 135. Holding Co. Company Details
Table 136. Holding Co. Business Overview
Table 137. Holding Co. Product
Table 138. Holding Co. Revenue in Telecom CRM Business (2015-2020) (Million US$)
Table 139. Holding Co. Recent Development
Table 140. Research Programs/Design for This Report
Table 141. Key Data Information from Secondary Sources
Table 142. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Telecom CRM Market Share by Type: 2020 VS 2026
Figure 2. Software Features
Figure 3. Service Features
Figure 4. Others Features
Figure 5. Global Telecom CRM Market Share by Application: 2020 VS 2026
Figure 6. Small-Sized Enterprises Case Studies
Figure 7. Medium-sized Enterprises Case Studies
Figure 8. Large-Sized Enterprises Case Studies
Figure 9. Telecom CRM Report Years Considered
Figure 10. Global Telecom CRM Market Size YoY Growth 2015-2026 (US$ Million)
Figure 11. Global Telecom CRM Market Share by Regions: 2020 VS 2026
Figure 12. Global Telecom CRM Market Share by Regions (2021-2026)
Figure 13. Porter's Five Forces Analysis
Figure 14. Global Telecom CRM Market Share by Players in 2019
Figure 15. Global Top Telecom CRM Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Telecom CRM as of 2019
Figure 16. The Top 10 and 5 Players Market Share by Telecom CRM Revenue in 2019
Figure 17. North America Telecom CRM Market Size YoY Growth (2015-2020) (Million US$)
Figure 18. Europe Telecom CRM Market Size YoY Growth (2015-2020) (Million US$)
Figure 19. China Telecom CRM Market Size YoY Growth (2015-2020) (Million US$)
Figure 20. Japan Telecom CRM Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Southeast Asia Telecom CRM Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. India Telecom CRM Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Central & South America Telecom CRM Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Bottom-up and Top-down Approaches for This Report
Figure 25. Data Triangulation
Figure 26. Key Executives Interviewed
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