コンタクトセンター分析の世界市場（～2026年）

• 英文タイトル：Global Contact Center Analytics Market Size, Status and Forecast 2020-2026

• レポートコード：MRC2-11QY11489
• 出版社/出版日：QYResearch / 2020年11月25日
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レポート概要

当調査資料はコンタクトセンター分析のグローバル市場について調査・分析したレポートです。種類別（オンプレミス型、オンデマンド型）市場規模、用途別（自動着信分配器、ログ管理、リスク・コンプライアンス管理、リアルタイム監視・レポート、労働力最適化、カスタマーエクスペリエンス管理、その他）市場規模、地域別（北米、米国、カナダ、ヨーロッパ、ドイツ、フランス、イギリス、イタリア、ロシア、アジア、日本、中国、韓国、インド、オーストラリア、台湾、中南米、メキシコ、ブラジル、アルゼンチン、中東・アフリカ、トルコ、サウジアラビア、UAE等）市場規模データ、主な企業情報と企業別市場シェア等が収録されています。
・調査範囲
・エグゼクティブサマリー
・企業別コンタクトセンター分析の競争状況、市場シェア
・世界のコンタクトセンター分析市場：種類別市場規模 2015年-2020年（オンプレミス型、オンデマンド型）
・世界のコンタクトセンター分析市場：種類別市場規模予測 2021年-2026年（オンプレミス型、オンデマンド型）
・世界のコンタクトセンター分析市場：用途別市場規模 2015年-2020年（自動着信分配器、ログ管理、リスク・コンプライアンス管理、リアルタイム監視・レポート、労働力最適化、カスタマーエクスペリエンス管理、その他）
・世界のコンタクトセンター分析市場：用途別市場規模予測 2021年-2026年（自動着信分配器、ログ管理、リスク・コンプライアンス管理、リアルタイム監視・レポート、労働力最適化、カスタマーエクスペリエンス管理、その他）
・北米のコンタクトセンター分析市場分析：米国、カナダ
・ヨーロッパのコンタクトセンター分析市場分析：ドイツ、フランス、イギリス、イタリア、ロシア等
・アジアのコンタクトセンター分析市場分析：日本、中国、韓国、インド、オーストラリア、台湾等
・中南米のコンタクトセンター分析市場分析：メキシコ、ブラジル、アルゼンチン等
・中東・アフリカのコンタクトセンター分析市場分析：トルコ、サウジアラビア、UAE等
・企業情報（企業概要、製品概要、販売量、企業動向）
- 掲載企業（変更可能性あり）：Cisco Systems, Inc.、Genpact Limited、Verint Systems Inc.、8x8, Inc.、Genesys、Oracle Corporation、Mitel Networks Corporation、SAP SE、Nice Ltd.、Enghouse Interactive、Five9, Inc.、Callminer、Servion Global Solutions
・地域別市場規模予測（2021年-2026年）：北米市場、ヨーロッパ市場、アジア市場、中南米市場、中東・アフリカ市場
・市場機会、課題、リスク、環境分析
・バリューチェーン、販売チャネル分析
・調査の結論

On-premises deployment model has higher adoption than the on-demand deployment model leading. It is majorly deployed by large enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process.

Market Analysis and Insights: Global Contact Center Analytics Market
The global Contact Center Analytics market size is projected to reach US$ 1307.7 million by 2026, from US$ 1145.2 million in 2020, at a CAGR of 12.9%% during 2021-2026.

Global Contact Center Analytics Scope and Market Size
Contact Center Analytics market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Contact Center Analytics market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

The key players covered in this study
Cisco Systems, Inc.
Genpact Limited
Verint Systems Inc.
8×8, Inc.
Genesys
Oracle Corporation
Mitel Networks Corporation
SAP SE
Nice Ltd.
Enghouse Interactive
Five9, Inc.
Callminer
Servion Global Solutions

Market segment by Type, the product can be split into
On-Premises
On-Demand
Market segment by Application, split into
Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others applications

Market segment by Regions/Countries, this report covers
North America
Europe
China
Japan
Southeast Asia
India

レポート目次

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Contact Center Analytics Revenue
1.4 Market by Type
1.4.1 Global Contact Center Analytics Market Size Growth Rate by Type: 2020 VS 2026
1.4.2 On-Premises
1.4.3 On-Demand
1.5 Market by Application
1.5.1 Global Contact Center Analytics Market Share by Application: 2020 VS 2026
1.5.2 Automatic Call Distributor
1.5.3 Log Management
1.5.4 Risk and Compliance Management
1.5.5 Real-time Monitoring and Reporting
1.5.6 Workforce Optimization
1.5.7 Customer Experience Management
1.5.8 Others applications
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Global Contact Center Analytics Market Perspective (2015-2026)
2.2 Global Contact Center Analytics Growth Trends by Regions
2.2.1 Contact Center Analytics Market Size by Regions: 2015 VS 2020 VS 2026
2.2.2 Contact Center Analytics Historic Market Share by Regions (2015-2020)
2.2.3 Contact Center Analytics Forecasted Market Size by Regions (2021-2026)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porter’s Five Forces Analysis
2.3.5 Contact Center Analytics Market Growth Strategy
2.3.6 Primary Interviews with Key Contact Center Analytics Players (Opinion Leaders)

3 Competition Landscape by Key Players
3.1 Global Top Contact Center Analytics Players by Market Size
3.1.1 Global Top Contact Center Analytics Players by Revenue (2015-2020)
3.1.2 Global Contact Center Analytics Revenue Market Share by Players (2015-2020)
3.1.3 Global Contact Center Analytics Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Contact Center Analytics Market Concentration Ratio
3.2.1 Global Contact Center Analytics Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Contact Center Analytics Revenue in 2019
3.3 Contact Center Analytics Key Players Head office and Area Served
3.4 Key Players Contact Center Analytics Product Solution and Service
3.5 Date of Enter into Contact Center Analytics Market
3.6 Mergers & Acquisitions, Expansion Plans

4 Market Size by Type (2015-2026)
4.1 Global Contact Center Analytics Historic Market Size by Type (2015-2020)
4.2 Global Contact Center Analytics Forecasted Market Size by Type (2021-2026)

5 Market Size by Application (2015-2026)
5.1 Global Contact Center Analytics Market Size by Application (2015-2020)
5.2 Global Contact Center Analytics Forecasted Market Size by Application (2021-2026)

6 North America
6.1 North America Contact Center Analytics Market Size (2015-2020)
6.2 Contact Center Analytics Key Players in North America (2019-2020)
6.3 North America Contact Center Analytics Market Size by Type (2015-2020)
6.4 North America Contact Center Analytics Market Size by Application (2015-2020)

7 Europe
7.1 Europe Contact Center Analytics Market Size (2015-2020)
7.2 Contact Center Analytics Key Players in Europe (2019-2020)
7.3 Europe Contact Center Analytics Market Size by Type (2015-2020)
7.4 Europe Contact Center Analytics Market Size by Application (2015-2020)

8 China
8.1 China Contact Center Analytics Market Size (2015-2020)
8.2 Contact Center Analytics Key Players in China (2019-2020)
8.3 China Contact Center Analytics Market Size by Type (2015-2020)
8.4 China Contact Center Analytics Market Size by Application (2015-2020)

9 Japan
9.1 Japan Contact Center Analytics Market Size (2015-2020)
9.2 Contact Center Analytics Key Players in Japan (2019-2020)
9.3 Japan Contact Center Analytics Market Size by Type (2015-2020)
9.4 Japan Contact Center Analytics Market Size by Application (2015-2020)

10 Southeast Asia
10.1 Southeast Asia Contact Center Analytics Market Size (2015-2020)
10.2 Contact Center Analytics Key Players in Southeast Asia (2019-2020)
10.3 Southeast Asia Contact Center Analytics Market Size by Type (2015-2020)
10.4 Southeast Asia Contact Center Analytics Market Size by Application (2015-2020)

11 India
11.1 India Contact Center Analytics Market Size (2015-2020)
11.2 Contact Center Analytics Key Players in India (2019-2020)
11.3 India Contact Center Analytics Market Size by Type (2015-2020)
11.4 India Contact Center Analytics Market Size by Application (2015-2020)

12 Central & South America
12.1 Central & South America Contact Center Analytics Market Size (2015-2020)
12.2 Contact Center Analytics Key Players in Central & South America (2019-2020)
12.3 Central & South America Contact Center Analytics Market Size by Type (2015-2020)
12.4 Central & South America Contact Center Analytics Market Size by Application (2015-2020)

13 Key Players Profiles
13.1 Cisco Systems, Inc.
13.1.1 Cisco Systems, Inc. Company Details
13.1.2 Cisco Systems, Inc. Business Overview
13.1.3 Cisco Systems, Inc. Contact Center Analytics Introduction
13.1.4 Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2015-2020))
13.1.5 Cisco Systems, Inc. Recent Development
13.2 Genpact Limited
13.2.1 Genpact Limited Company Details
13.2.2 Genpact Limited Business Overview
13.2.3 Genpact Limited Contact Center Analytics Introduction
13.2.4 Genpact Limited Revenue in Contact Center Analytics Business (2015-2020)
13.2.5 Genpact Limited Recent Development
13.3 Verint Systems Inc.
13.3.1 Verint Systems Inc. Company Details
13.3.2 Verint Systems Inc. Business Overview
13.3.3 Verint Systems Inc. Contact Center Analytics Introduction
13.3.4 Verint Systems Inc. Revenue in Contact Center Analytics Business (2015-2020)
13.3.5 Verint Systems Inc. Recent Development
13.4 8×8, Inc.
13.4.1 8×8, Inc. Company Details
13.4.2 8×8, Inc. Business Overview
13.4.3 8×8, Inc. Contact Center Analytics Introduction
13.4.4 8×8, Inc. Revenue in Contact Center Analytics Business (2015-2020)
13.4.5 8×8, Inc. Recent Development
13.5 Genesys
13.5.1 Genesys Company Details
13.5.2 Genesys Business Overview
13.5.3 Genesys Contact Center Analytics Introduction
13.5.4 Genesys Revenue in Contact Center Analytics Business (2015-2020)
13.5.5 Genesys Recent Development
13.6 Oracle Corporation
13.6.1 Oracle Corporation Company Details
13.6.2 Oracle Corporation Business Overview
13.6.3 Oracle Corporation Contact Center Analytics Introduction
13.6.4 Oracle Corporation Revenue in Contact Center Analytics Business (2015-2020)
13.6.5 Oracle Corporation Recent Development
13.7 Mitel Networks Corporation
13.7.1 Mitel Networks Corporation Company Details
13.7.2 Mitel Networks Corporation Business Overview
13.7.3 Mitel Networks Corporation Contact Center Analytics Introduction
13.7.4 Mitel Networks Corporation Revenue in Contact Center Analytics Business (2015-2020)
13.7.5 Mitel Networks Corporation Recent Development
13.8 SAP SE
13.8.1 SAP SE Company Details
13.8.2 SAP SE Business Overview
13.8.3 SAP SE Contact Center Analytics Introduction
13.8.4 SAP SE Revenue in Contact Center Analytics Business (2015-2020)
13.8.5 SAP SE Recent Development
13.9 Nice Ltd.
13.9.1 Nice Ltd. Company Details
13.9.2 Nice Ltd. Business Overview
13.9.3 Nice Ltd. Contact Center Analytics Introduction
13.9.4 Nice Ltd. Revenue in Contact Center Analytics Business (2015-2020)
13.9.5 Nice Ltd. Recent Development
13.10 Enghouse Interactive
13.10.1 Enghouse Interactive Company Details
13.10.2 Enghouse Interactive Business Overview
13.10.3 Enghouse Interactive Contact Center Analytics Introduction
13.10.4 Enghouse Interactive Revenue in Contact Center Analytics Business (2015-2020)
13.10.5 Enghouse Interactive Recent Development
13.11 Five9, Inc.
10.11.1 Five9, Inc. Company Details
10.11.2 Five9, Inc. Business Overview
10.11.3 Five9, Inc. Contact Center Analytics Introduction
10.11.4 Five9, Inc. Revenue in Contact Center Analytics Business (2015-2020)
10.11.5 Five9, Inc. Recent Development
13.12 Callminer
10.12.1 Callminer Company Details
10.12.2 Callminer Business Overview
10.12.3 Callminer Contact Center Analytics Introduction
10.12.4 Callminer Revenue in Contact Center Analytics Business (2015-2020)
10.12.5 Callminer Recent Development
13.13 Servion Global Solutions
10.13.1 Servion Global Solutions Company Details
10.13.2 Servion Global Solutions Business Overview
10.13.3 Servion Global Solutions Contact Center Analytics Introduction
10.13.4 Servion Global Solutions Revenue in Contact Center Analytics Business (2015-2020)
10.13.5 Servion Global Solutions Recent Development

14 Analyst’s Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List of Tables
Table 1. Contact Center Analytics Key Market Segments
Table 2. Key Players Covered: Ranking by Contact Center Analytics Revenue
Table 3. Ranking of Global Top Contact Center Analytics Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Contact Center Analytics Market Size Growth Rate by Type (US$ Million): 2020 VS 2026
Table 5. Key Players of On-Premises
Table 6. Key Players of On-Demand
Table 7. Global Contact Center Analytics Market Size Growth by Application (US$ Million): 2020 VS 2026
Table 8. Global Contact Center Analytics Market Size by Regions (US$ Million): 2020 VS 2026
Table 9. Global Contact Center Analytics Market Size by Regions (2015-2020) (US$ Million)
Table 10. Global Contact Center Analytics Market Share by Regions (2015-2020)
Table 11. Global Contact Center Analytics Forecasted Market Size by Regions (2021-2026) (US$ Million)
Table 12. Global Contact Center Analytics Market Share by Regions (2021-2026)
Table 13. Market Top Trends
Table 14. Key Drivers: Impact Analysis
Table 15. Key Challenges
Table 16. Contact Center Analytics Market Growth Strategy
Table 17. Main Points Interviewed from Key Contact Center Analytics Players
Table 18. Global Contact Center Analytics Revenue by Players (2015-2020) (Million US$)
Table 19. Global Contact Center Analytics Market Share by Players (2015-2020)
Table 20. Global Top Contact Center Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Analytics as of 2019)
Table 21. Global Contact Center Analytics by Players Market Concentration Ratio (CR5 and HHI)
Table 22. Key Players Headquarters and Area Served
Table 23. Key Players Contact Center Analytics Product Solution and Service
Table 24. Date of Enter into Contact Center Analytics Market
Table 25. Mergers & Acquisitions, Expansion Plans
Table 26. Global Contact Center Analytics Market Size by Type (2015-2020) (Million US$)
Table 27. Global Contact Center Analytics Market Size Share by Type (2015-2020)
Table 28. Global Contact Center Analytics Revenue Market Share by Type (2021-2026)
Table 29. Global Contact Center Analytics Market Size Share by Application (2015-2020)
Table 30. Global Contact Center Analytics Market Size by Application (2015-2020) (Million US$)
Table 31. Global Contact Center Analytics Market Size Share by Application (2021-2026)
Table 32. North America Key Players Contact Center Analytics Revenue (2019-2020) (Million US$)
Table 33. North America Key Players Contact Center Analytics Market Share (2019-2020)
Table 34. North America Contact Center Analytics Market Size by Type (2015-2020) (Million US$)
Table 35. North America Contact Center Analytics Market Share by Type (2015-2020)
Table 36. North America Contact Center Analytics Market Size by Application (2015-2020) (Million US$)
Table 37. North America Contact Center Analytics Market Share by Application (2015-2020)
Table 38. Europe Key Players Contact Center Analytics Revenue (2019-2020) (Million US$)
Table 39. Europe Key Players Contact Center Analytics Market Share (2019-2020)
Table 40. Europe Contact Center Analytics Market Size by Type (2015-2020) (Million US$)
Table 41. Europe Contact Center Analytics Market Share by Type (2015-2020)
Table 42. Europe Contact Center Analytics Market Size by Application (2015-2020) (Million US$)
Table 43. Europe Contact Center Analytics Market Share by Application (2015-2020)
Table 44. China Key Players Contact Center Analytics Revenue (2019-2020) (Million US$)
Table 45. China Key Players Contact Center Analytics Market Share (2019-2020)
Table 46. China Contact Center Analytics Market Size by Type (2015-2020) (Million US$)
Table 47. China Contact Center Analytics Market Share by Type (2015-2020)
Table 48. China Contact Center Analytics Market Size by Application (2015-2020) (Million US$)
Table 49. China Contact Center Analytics Market Share by Application (2015-2020)
Table 50. Japan Key Players Contact Center Analytics Revenue (2019-2020) (Million US$)
Table 51. Japan Key Players Contact Center Analytics Market Share (2019-2020)
Table 52. Japan Contact Center Analytics Market Size by Type (2015-2020) (Million US$)
Table 53. Japan Contact Center Analytics Market Share by Type (2015-2020)
Table 54. Japan Contact Center Analytics Market Size by Application (2015-2020) (Million US$)
Table 55. Japan Contact Center Analytics Market Share by Application (2015-2020)
Table 56. Southeast Asia Key Players Contact Center Analytics Revenue (2019-2020) (Million US$)
Table 57. Southeast Asia Key Players Contact Center Analytics Market Share (2019-2020)
Table 58. Southeast Asia Contact Center Analytics Market Size by Type (2015-2020) (Million US$)
Table 59. Southeast Asia Contact Center Analytics Market Share by Type (2015-2020)
Table 60. Southeast Asia Contact Center Analytics Market Size by Application (2015-2020) (Million US$)
Table 61. Southeast Asia Contact Center Analytics Market Share by Application (2015-2020)
Table 62. India Key Players Contact Center Analytics Revenue (2019-2020) (Million US$)
Table 63. India Key Players Contact Center Analytics Market Share (2019-2020)
Table 64. India Contact Center Analytics Market Size by Type (2015-2020) (Million US$)
Table 65. India Contact Center Analytics Market Share by Type (2015-2020)
Table 66. India Contact Center Analytics Market Size by Application (2015-2020) (Million US$)
Table 67. India Contact Center Analytics Market Share by Application (2015-2020)
Table 68. Central & South America Key Players Contact Center Analytics Revenue (2019-2020) (Million US$)
Table 69. Central & South America Key Players Contact Center Analytics Market Share (2019-2020)
Table 70. Central & South America Contact Center Analytics Market Size by Type (2015-2020) (Million US$)
Table 71. Central & South America Contact Center Analytics Market Share by Type (2015-2020)
Table 72. Central & South America Contact Center Analytics Market Size by Application (2015-2020) (Million US$)
Table 73. Central & South America Contact Center Analytics Market Share by Application (2015-2020)
Table 74. Cisco Systems, Inc. Company Details
Table 75. Cisco Systems, Inc. Business Overview
Table 76. Cisco Systems, Inc. Product
Table 77. Cisco Systems, Inc. Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 78. Cisco Systems, Inc. Recent Development
Table 79. Genpact Limited Company Details
Table 80. Genpact Limited Business Overview
Table 81. Genpact Limited Product
Table 82. Genpact Limited Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 83. Genpact Limited Recent Development
Table 84. Verint Systems Inc. Company Details
Table 85. Verint Systems Inc. Business Overview
Table 86. Verint Systems Inc. Product
Table 87. Verint Systems Inc. Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 88. Verint Systems Inc. Recent Development
Table 89. 8x8, Inc. Company Details
Table 90. 8x8, Inc. Business Overview
Table 91. 8x8, Inc. Product
Table 92. 8x8, Inc. Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 93. 8x8, Inc. Recent Development
Table 94. Genesys Company Details
Table 95. Genesys Business Overview
Table 96. Genesys Product
Table 97. Genesys Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 98. Genesys Recent Development
Table 99. Oracle Corporation Company Details
Table 100. Oracle Corporation Business Overview
Table 101. Oracle Corporation Product
Table 102. Oracle Corporation Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 103. Oracle Corporation Recent Development
Table 104. Mitel Networks Corporation Company Details
Table 105. Mitel Networks Corporation Business Overview
Table 106. Mitel Networks Corporation Product
Table 107. Mitel Networks Corporation Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 108. Mitel Networks Corporation Recent Development
Table 109. SAP SE Business Overview
Table 110. SAP SE Product
Table 111. SAP SE Company Details
Table 112. SAP SE Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 113. SAP SE Recent Development
Table 114. Nice Ltd. Company Details
Table 115. Nice Ltd. Business Overview
Table 116. Nice Ltd. Product
Table 117. Nice Ltd. Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 118. Nice Ltd. Recent Development
Table 119. Enghouse Interactive Company Details
Table 120. Enghouse Interactive Business Overview
Table 121. Enghouse Interactive Product
Table 122. Enghouse Interactive Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 123. Enghouse Interactive Recent Development
Table 124. Five9, Inc. Company Details
Table 125. Five9, Inc. Business Overview
Table 126. Five9, Inc. Product
Table 127. Five9, Inc. Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 128. Five9, Inc. Recent Development
Table 129. Callminer Company Details
Table 130. Callminer Business Overview
Table 131. Callminer Product
Table 132. Callminer Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 133. Callminer Recent Development
Table 134. Servion Global Solutions Company Details
Table 135. Servion Global Solutions Business Overview
Table 136. Servion Global Solutions Product
Table 137. Servion Global Solutions Revenue in Contact Center Analytics Business (2015-2020) (Million US$)
Table 138. Servion Global Solutions Recent Development
Table 139. Research Programs/Design for This Report
Table 140. Key Data Information from Secondary Sources
Table 141. Key Data Information from Primary Sources
List of Figures
Figure 1. Global Contact Center Analytics Market Share by Type: 2020 VS 2026
Figure 2. On-Premises Features
Figure 3. On-Demand Features
Figure 4. Global Contact Center Analytics Market Share by Application: 2020 VS 2026
Figure 5. Automatic Call Distributor Case Studies
Figure 6. Log Management Case Studies
Figure 7. Risk and Compliance Management Case Studies
Figure 8. Real-time Monitoring and Reporting Case Studies
Figure 9. Workforce Optimization Case Studies
Figure 10. Customer Experience Management Case Studies
Figure 11. Others applications Case Studies
Figure 12. Contact Center Analytics Report Years Considered
Figure 13. Global Contact Center Analytics Market Size YoY Growth 2015-2026 (US$ Million)
Figure 14. Global Contact Center Analytics Market Share by Regions: 2020 VS 2026
Figure 15. Global Contact Center Analytics Market Share by Regions (2021-2026)
Figure 16. Porter's Five Forces Analysis
Figure 17. Global Contact Center Analytics Market Share by Players in 2019
Figure 18. Global Top Contact Center Analytics Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Contact Center Analytics as of 2019
Figure 19. The Top 10 and 5 Players Market Share by Contact Center Analytics Revenue in 2019
Figure 20. North America Contact Center Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 21. Europe Contact Center Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 22. China Contact Center Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 23. Japan Contact Center Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 24. Southeast Asia Contact Center Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 25. India Contact Center Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 26. Central & South America Contact Center Analytics Market Size YoY Growth (2015-2020) (Million US$)
Figure 27. Bottom-up and Top-down Approaches for This Report
Figure 28. Data Triangulation
Figure 29. Key Executives Interviewed

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Global Wi-Fi Analytics Market Size, Status and Forecast 2020-2026
MRC2-11QY05080 2020年11月20日 94Pages
当調査資料はWi-Fi分析のグローバル市場について調査・分析したレポートです。種類別（オンプレミス、クラウド）市場規模、用途別（小売、自動車、ホテル/レストラン/モーテル、スタジアム、空港、企業、病院、政府、その他）市場規模、地域別（北米、米国、カナダ、ヨーロッパ、ドイツ、フランス、イギリス、イタリ...

石油・ガス分析の世界市場（～2026年）

Global Oil and Gas Analytics Market Size, Status and Forecast 2020-2026
MRC2-11QY04040 2020年11月20日 91Pages
当調査資料は石油・ガス分析のグローバル市場について調査・分析したレポートです。種類別（ハードウェア、ソフトウェア、サービス）市場規模、用途別（石油産業、天然ガス産業、その他）市場規模、地域別（北米、米国、カナダ、ヨーロッパ、ドイツ、フランス、イギリス、イタリア、ロシア、アジア、日本、中国、韓国、イン...

臨床データ解析の世界市場（～2026年）

Global Clinical Data Analytics Market Size, Status and Forecast 2020-2026
MRC2-11QY11389 2020年11月25日 92Pages
当調査資料は臨床データ解析のグローバル市場について調査・分析したレポートです。種類別（オンプレミス型、クラウド型）市場規模、用途別（製薬会社、医療提供者、学術研究機関、その他）市場規模、地域別（北米、米国、カナダ、ヨーロッパ、ドイツ、フランス、イギリス、イタリア、ロシア、アジア、日本、中国、韓国、イ...

ビッグデータ・分析の世界市場（～2026年）

Global Big Data and Analytics Market Size, Status and Forecast 2020-2026
MRC2-11QY11050 2020年11月25日 132Pages
当調査資料はビッグデータ・分析のグローバル市場について調査・分析したレポートです。種類別（データ統合、データストレージ、データプレゼンテーション）市場規模、用途別（LoT、M2M）市場規模、地域別（北米、米国、カナダ、ヨーロッパ、ドイツ、フランス、イギリス、イタリア、ロシア、アジア、日本、中国、韓国...

ヘルスケア/医療分析の世界市場（～2026年）

Global Healthcare/medical Analytics Market Size, Status and Forecast 2020-2026
MRC2-11QY12135 2020年11月25日 93Pages
当調査資料はヘルスケア/医療分析のグローバル市場について調査・分析したレポートです。種類別（規範的、記述的、予測的）市場規模、用途別（臨床、財務、運用・管理）市場規模、地域別（北米、米国、カナダ、ヨーロッパ、ドイツ、フランス、イギリス、イタリア、ロシア、アジア、日本、中国、韓国、インド、オーストラリ...

医療用臨床分析の世界市場（～2026年）

Global Healthcare Clinical Analytics Market Size, Status and Forecast 2020-2026
MRC2-11QY12115 2020年11月25日 94Pages
当調査資料は医療用臨床分析のグローバル市場について調査・分析したレポートです。種類別（規範的、記述的、予測的）市場規模、用途別（病院、クリニック）市場規模、地域別（北米、米国、カナダ、ヨーロッパ、ドイツ、フランス、イギリス、イタリア、ロシア、アジア、日本、中国、韓国、インド、オーストラリア、台湾、中...

金融におけるビッグデータ分析の世界市場（～2026年）

Global Big Data Analytics in BFSI Market Size, Status and Forecast 2020-2026
MRC2-11QY11045 2020年11月25日 94Pages
当調査資料は金融におけるビッグデータ分析のグローバル市場について調査・分析したレポートです。種類別（銀行、資本市場、保険）市場規模、用途別（リスク管理、運用最適化、顧客関係管理、その他）市場規模、地域別（北米、米国、カナダ、ヨーロッパ、ドイツ、フランス、イギリス、イタリア、ロシア、アジア、日本、中国...

クラウドコンタクトセンターの世界市場（～2026年） Market Analysis and Insights: Global Cloud Contact Center Market The global Cloud Contact Center market size is projected to reach US$ XX million by 2026, from US$ XX million in 2020, at a CAGR of XX%% during 2021-2026. Global Cloud Contact Center Scope and Market Size Cloud Contact Center market is…
金融におけるビッグデータ分析の世界市場（～2026年） Big data in BFSI refers to large voluminous data sets that are heterogeneous in nature and generated timely in the financial services through different activities such as ATM transactions, cash transaction, online fund transfer, account opening, risk assessment, payment clearance, and other activiti…
テキストアナリティクスの世界市場：導入モデル別（オンプレミス、クラウドベース）、用途別（予測分析、不正検知、リスク管理、ビジネスインテリジェンス、その他）、エンドユーザー別、地域別分析 The global text analytics market was valued at USD 3.95 billion and is expected to reach USD 10.38 billion by 2023 with an expected CAGR of 17.3% during the forecast period of 2018–2023. The scope of the report is limited to deployment models including on-premise and cloud-based, applications includ…
製造におけるビッグデータ分析の世界市場（～2026年） Big data is a term used for large volume of structured and unstructured data stored on a daily basis. Further, big data analytics technique is implemented by the companies to examine market trends, hidden patterns, and other useful information, which helps in making effective business decisions. Mar…
製品情報管理の世界市場：種類別（ソリューション、サービス）、導入別（オンプレミス、クラウド）、エンドユーザー産業別、地域別分析 The Product information management market is expected to grow significantly at a CAGR of 25% during the forecast period (2018-2023). The scope includes different Deployment modes of product information management market, such as on cloud. The regions considered under the scope of the report include …